2025 GCX-GCD–100% Free Interactive Course | High Hit-Rate Genesys Cloud CX: Developer Certification Actual Questions

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Genesys Cloud CX: Developer Certification Sample Questions (Q13-Q18):

NEW QUESTION # 13
Which of the following applies to the Notifications API?

A. The ping message will tell you if the authentication token is expired or not.
B. The ping messages are for topic subscriptions.
C. There is noping message for Notification APIs.
D. The ping/pong messages will tell you if the socket is dropped or not.

Answer: D

Explanation:
In the Genesys Cloud CX Notifications API, ping/pong messages are used to check the healthof the WebSocket connection. These messages help detect if the socket is still open or if it has been dropped, enabling appropriate client-side handling.

NEW QUESTION # 14
Which of the following are commonly used in Voice over IP (VoIP) or internet communication systems?

A. WebRTC
B. Outbound Proxy
C. SIP
D. Gateway

Answer: A,C

Explanation:
SIP (Session Initiation Protocol) Trunks: These are used to connect the Genesys Cloud CX platform to external telephony systems, such as carriers or on-premises equipment, facilitating voice communication over IP networks.
WebRTC Trunks: These are utilized for WebRTC-based communications, enabling real-time voice and video interactions directly through web browsers without the need for additional plugins or software.
Reference: https://help.mypurecloud.com/video/create-a-sip-phone-trunk-2/

NEW QUESTION # 15
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

A. You must collect general information such as building address number of floors, location contact information, etc.
B. You must know the exact coordinates of the new building.
C. You must have the basic profile data for all users at the new location.
D. You must have Admin rights to Genesys Cloud CX.
E. You must have images of all the users located at the new location.

Answer: A,D

Explanation:
To add a new location in Genesys Cloud CX, you need administrative privileges and must gather general location details such as address and contact information. These are required for properly setting up and managing the new site within the platform.

NEW QUESTION # 16
You can add a new Prompt using API endpoints.

A. True
B. False

Answer: A

Explanation:
In Genesys Cloud CX, you can programmatically add new prompts using the Architect API. The process involves three main steps:
1. Create the Prompt Object: Use the API to create a new prompt entity.
2. Create the Prompt Resource: Add a language-specific resource to the prompt, which can include text-to- speech (TTS) or audio content
3. Upload the Prompt's Media File: If using audio files, upload the media file to the prompt resource.

NEW QUESTION # 17
When you reply to an email message, you can attach a file to send with the email reply.
What is the maximum message size, including attachments? How can you work around this limitation?

A. 40 MB per message (after base64 encoding) with no workaround
B. 5 MB per message (after base64 encoding) with no workaround.
C. 20 MB per message (after base64 encoding) You can work around this limitation by including links to any third-party cloud storage service.
D. 20 MB per message (after base64 encoding) You can work around this limitation by splitting the files and sending several email interactions.
E. 40 MB per message (after base64 encoding) You can work around this limitation by including links to large documents stored in Content Management.

Answer: E

Explanation:
Genesys Cloud CX enforces a maximum outgoing message size of 40 MB, including attachments, after base64 encoding. Base64 encoding increases the size of the original files by approximately 33%, so the combined size of the email body and attachments should be around 29 MB before encoding to stay within the limit. To manage larger files, you can upload them to Genesys Cloud Documents and include links to these documents in your email, effectively bypassing the attachment size limitation.
Reference:https://help.mypurecloud.com/faqs/acd-email-message-attachment-size-limits/

NEW QUESTION # 18
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2025 GCX-GCD–100% Free Interactive Course | High Hit-Rate Genesys Cloud CX: Developer Certification Actual Questions

Authoritative GCX-GCD Interactive Course bring you Practical GCX-GCD Actual Questions for Genesys Genesys Cloud CX: Developer Certification

Genesys Cloud CX: Developer Certification Sample Questions (Q13-Q18):

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